The Important Stuff

What are the delivery charges?

All orders are delivered within 3-5 working days and there is no charge for this.  For a faster delivery of 3-4 working days we charge £2.90.

What should I do if my order arrives damaged?

Please email us at info@lizandpip.com within 14 days of your order being delivered with a description and photos of the damage.

What should I do if I am not happy with my order?

Please email us at info@lizandpip.com within 14 days of your order being delivered with a description and photos of the issue.

Can I cancel my order?

Order Cancellation - Personalised items

All personalised orders are considered final at the point you place the order. With that in mind, please take care when entering any names, personalised information and gift messages into our website as we are unable to offer replacements for personalised items unless they are faulty.

Adding/Removing Items from an Order

Unfortunately we are unable to add or remove items from an order once it has been placed. If you would like to order additional items please place a separate order.

Can I change the delivery address once I’ve placed an order?

We can change the delivery address for an order as long as the order has not been produced and sent to dispatch. Please contact us on info@lizandpip.com if you wish to change the delivery address for your order.  

Terms & Conditions

All personalised orders are considered final at the point you place the order.

Please ensure that you take extra care when entering your personalised information and gift messages into our website as we are unable to offer replacements for personalised items unless they are faulty.